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Security & Privacy

Please see below details on our Privacy policy. We strongly advise that you read the following procedures before you start using this site. 

1. The purpose of this section is to outline the purpose for which, and the manner in which, we are to collect information from you and use that information. By either registering in this Site as a user or using the webpage in general, you agree with the privacy policy described below.

2. Norbord is strongly committed to preserving the privacy of its customers and other online visitors. You can visit this Site without telling us who you are or revealing any personal information, including your e-mail address.

3. Norbord does not knowingly collect information from users that are under 18 years old. In case you are under 18 years, you must not use the website or provide any personal information, unless you have the approval of your parent or guardian.

4. When you register or/and use this site, you may be required to provide the following information:
- Full name, date of birth and contact details (telephone number, e-mail, etc.)
- Credit/debit card or other payment details
- Other information that will be required to set up and maintain additional services

5. We shall store this data on computers or otherwise in order to fulfil our agreement with you and may use it to:
- Register you with the webpage and manage any account you hold with us
- Process your order and obtain a payment
- Direct mail (from us only)
- Gain understanding of our customer base

6. A third party payment provider might be engaged in order to administer and process your payment and complete any purchase of our webpage.

7. A trusted third party might be authorised to store and process your information on our behalf.

8. We may pass on information collected from identity checks and other information from our customer records to authorized institutions involved in fraud prevention and detection, and we may disclose any information relating to you to the police or any other government authority (including but not limited to law enforcement agencies) in response to a request following any investigation of suspected illegal behaviour.

9. In order to make your navigation as fast as possible and preserve settings between visits, we use “cookie” technology. Cookies are small pieces of data stored by your Internet browser on your computer’s hard drive, which make browsing easier when you revisit pages. You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that by not accepting cookies, you may limit the functionality we can provide you when you visit this Site.

10. Norbord is strongly committed to preserving the privacy of its customers and other online visitors. You can visit this Site without telling us who you are or revealing any personal information, including your e-mail address, however some information shall be required collected before a transaction can be complete. Norbord cannot guarantee the security of any data you disclose online and you accept the inherent security risk of dealing over the Internet. We shall not be liable for any breach of security, unless this is due to our own negligence or wilful default.

11. You are permitted by law to request to see your personal information stored by us. In those circumstances, you need to send an e-mail to us or our customer support team, who will deal with the request.

12. If you are concerned that any information we have relating to you is incorrect, please contact us (link)

13. This privacy statement does not apply to external web sites to which this Site links. Norbord makes no representation about the privacy policies on external web sites, and we are not responsible for the privacy practices employed by other web sites.